Contact us
Did you know that we offer reduced fees in your online portal? You can view your documents, make a claim and so much more. If you still need to speak to a member of customer services you can using the contact details below.
For general queries, making changes to your policy or making payments you can contact us on 01362 698192 or email us at admin@quotefour.com and one of our team will be happy to help.
Mon - Fri 09:00am - 5:30pm (Closed for lunch 12:30pm - 1:30pm) Sat & Sun CLOSED
To discuss your renewal you can contact us on 01362 698192 or email us at renewals@quotefour.com and one of our team will be happy to help.
Mon - Fri 09:00am - 5:30pm (Closed for lunch 12:30pm - 1:30pm) Sat & Sun CLOSED
To make a claim or discuss an existing claim on your policy we recommend that you contact us in the first instance by calling 01362 698192.
Alternatively, please refer to your policy documents for your insurers claims line telephone number. Your documents can be found within the ‘View your documents’ section of the Client Portal.
We are committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations.
Should you wish to complain you may do so:
• By telephone on: 01362 698192
• In writing to the Complaints Manager
• By e-mail at: Info@quotefour.co.uk
• In person by visiting our office: 36 High Street, Dereham, Norfolk, NR19 1DR
If we're unable to resolve your complaint straight away, we'll acknowledge it promptly and keep you updated with any progress. If we've given you a final response and you are not happy, or more than eight weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Their details are as follows:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
You must approach the Financial Ombudsman Service within six months of the final response to your complaint. Your rights as a customer to take legal action remain unaffected by the existence or use of this complaints procedure. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.